A patented zero-code conversational AI platform that converges six specialized engines to automate enterprise customer experience across digital touchpoints.
A.ware is Senseforth.ai's proprietary conversational AI platform that mimics human cognitive abilities in reading, comprehending, interpreting, and actioning user intent. The platform converges six specialized engines to identify user intent through natural language input via text or voice, and automatically responds through knowledge repositories or dynamic API calls. A.ware includes a zero-code bot builder and a Bot Store with approximately 20 pre-built enterprise bots covering sales, customer support, knowledge management, employee engagement, IT support, and analytics use cases. The platform provides a unified command center for enterprises to activate or deactivate bots, manage access controls, and perform updates, while four analytics modules track user conversations, customer profiles, agent performance, and response quality. A.ware supports multi-channel deployment across websites, mobile apps, messaging platforms, social channels, collaboration tools, and voice assistants.
Automating customer support inquiries for banking and insurance enterprises
Deploying AI virtual assistants for government citizen services
Enabling semantic search and knowledge management across enterprise content
Providing real-time agent assist to contact center representatives during live customer interactions
Reduction in customer service costs through automated handling at 90%+ accuracy
Improved agent productivity through real-time AI-assisted support and automated routing
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