Agent Assist AI Employee

Ema's Agent Assist augments human support agents by handling complex, multi-step L2 and L3 tickets that require coordination across multiple systems. It leverages historical tickets, tribal knowledge, and SOPs to generate accurate resolutions, and uses image recognition to interpret visual inputs. The platform works alongside the Agent QA module which evaluates 100% of conversations for quality assurance and compliance, and the Knowledge Base Augmentor which automatically detects and fills knowledge gaps.