Agent Studio

Agent Studio is PolyAI's no-code platform that enables enterprises to create custom AI agents once and deploy them across voice, chat, and SMS channels without rebuilding or reconfiguring. The platform provides a visual flow builder with drag-and-drop conversation design, access to PolyAI's proprietary in-house LLM built exclusively for customer service, and fine-tunable speech recognition for brand-specific language. It includes Smart Analyst, an LLM-powered conversation analysis tool that offers real-time performance monitoring, containment tracking, and PolyScore metrics for optimization. Agent Studio gives enterprises granular control over conversational flows, tone-of-voice, pronunciation, escalation rules, and compliance policies while maintaining the flexibility of generative AI.