Agentic Payment Assistance & Collections Optimization

Available on the AWS Marketplace, this solution transforms human-intensive payment processes into intelligent, agent-driven workflows for global telecom operators. It uses agentic AI to analyze payment behavior, monitor potential payment risks, autonomously assess customer eligibility, and trigger actions such as setting up payment arrangements or initiating follow-ups across messaging platforms, chat, voice, and SMS. The solution integrates with leading billing and CRM platforms, reasoning across multiple data signals, taking autonomous actions, and continuously learning to improve recommendations over time. It balances automation with human oversight for vulnerable customers and complex cases, maintaining regulatory compliance throughout.