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Hexaware
Hexaware

AgentVerse

An enterprise platform with 560+ pre-built AI agents that automate conversations, process documents, and execute back-office actions across business operations.

AgentVerse is a multi-agent orchestration platform that deploys intelligent AI agents across enterprise operations. It routes work to specialist agents — including retrievers, planners, reasoners, and tool users — using contextual retrieval and policy-aware tool usage. The platform provides enterprise governance features such as role-based access controls, privacy filters, audit trails, and human-in-the-loop functionality for sensitive decisions. It supports automation across chat, voice, email, and SMS channels, with KPI instrumentation measuring accuracy, cycle time, customer satisfaction, and cost savings. The agent catalog includes 560+ pre-built agents with pre-built connectors for CRM, ITSM, knowledge tools, data platforms, telephony, and collaboration systems.

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Use cases

Customer experience automation across chat, voice, email, and SMS

IT service desk ticket resolution and knowledge retrieval

Clinical data orchestration and regulatory submission processing

Inventory management and supply chain coordination

Integrations
CRM systems
ITSM platforms
knowledge management tools
file stores
data platforms
telephony systems
collaboration tools
Expected outcomes

40-60% productivity improvement in knowledge and service workflows

60-80% faster responses across communication channels

20-35% higher customer or user satisfaction

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Company

Hexaware
Navi Mumbai, India
Founded 1990

Primary Verticals

Financial Services (BFSI)Healthcare & Life SciencesManufacturingRetail & E-commerceTelecom & MediaLogistics & Transportation
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Functions

Customer ExperienceIT OperationsOperations & Supply ChainHR & WorkforceData & Analytics

Industries

Financial Services (BFSI)Healthcare & Life SciencesManufacturingRetail & E-commerceTelecom & MediaLogistics & Transportation
7

Integrations

4

Use cases

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