agentX (agentAssistX)
A GenAI-powered suite that automates IT and end-user support by replacing traditional Level 1 support with touchless, AI-driven ticket resolution.
agentX is Tech Mahindra's comprehensive suite of GenAI solutions, with agentAssistX as its core offering. agentAssistX transforms IT and end-user support by leveraging conversational AI to automatically create, manage, and resolve support tickets without human touchpoints, effectively phasing out traditional L1 support. The solution automates critical functions including meeting room technology operations, software and device management, access and security management, real-time monitoring, knowledge management, and cloud and data center operations. It integrates with conversational AI tools such as Microsoft Copilot, AWS Business Q, and Google Gemini to deliver a seamless, agentless support experience.
Use cases
Automating enterprise IT helpdesk operations end-to-end
Managing software provisioning and device lifecycle without manual intervention
Automating access control and security management workflows
Real-time monitoring and knowledge management for cloud and data center operations
Integrations
Microsoft Copilot
AWS Business Q
Google Gemini
ITSM platforms
enterprise security systems
cloud management tools
Expected outcomes
Enhanced productivity by up to 70% through automation of complex IT tasks
Improved compliance and risk mitigation
Significant reduction in mean time to resolution for IT support tickets
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Company
Tech Mahindra
Pune, India
Founded 1986
Primary Verticals
Telecom & MediaFinancial Services (BFSI)Healthcare & Life SciencesManufacturingEnergy & UtilitiesRetail & E-commerce
Functions
IT OperationsCustomer ExperienceHR & WorkforceEngineering & DevOps
Industries
Financial Services (BFSI)Healthcare & Life SciencesManufacturingTelecom & MediaRetail & E-commerceEnergy & Utilities
6
Integrations
4
Use cases
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