AI Agent Library

Gupshup AI Agent Library is a suite of 15 pre-built and customizable AI agents designed for B2C engagement spanning marketing, sales, and support. The library includes specialized agents such as Lead Generation AI Agent (collects, qualifies, and nurtures leads with drip campaigns), Product Discovery AI Agent (provides consultative product recommendations and comparisons), Collections AI Agent (sends payment reminders and collects EMI payments), and Order Management AI Agent (handles tracking, returns, and delivery optimization). Each agent leverages industry-trained LLMs with built-in safety guardrails to prevent hallucinations while maintaining brand consistency, and can be deployed across WhatsApp, SMS, RCS, Voice, Web, and Mobile channels. The agents support tool-call prompting to connect with external systems like CRMs, catalogs, ticketing platforms, and payment gateways in real time.