AI Agent Management Platform (AMP)

AMP is Parloa's core product that enables enterprises to build and manage AI agents for customer service using natural language briefings rather than scripted flows. The platform includes Parloa Studio for agent design with pre-built and custom skills, simulation and evaluation tools for validating agent behavior before production, and a Data Hub for structured access to conversation data with automated PII redaction. It supports multichannel deployment across phone, chat, messaging, and multimodal interfaces in over 130 languages with real-time translation, and provides centralized audit logs, role-based access control, and compliance certifications including ISO 27001, SOC 2, PCI DSS, HIPAA, and DORA.