Analyze

Analyze is Yellow.ai's analytics module that provides deep insights into every AI agent and human agent conversation across channels. It uses LLM models to assess conversations, identify success patterns, and auto-generate knowledge base articles from resolved interactions, creating a continuous learning loop that improves agent accuracy over time. The module features AI-generated topic clustering to identify recurring patterns and containment rates, with drill-down insights on conversation share, resolution rate, and containment rate per topic. It includes specialized voice analytics with filtering by call direction, status, duration, and hang-up reason, enabling teams to diagnose call performance issues with precision.