Artera Flows Agents

Artera Flows Agents are rules-based AI virtual agents that automate routine patient conversations across clinical and administrative use cases using Natural Language Understanding. The NLU engine analyzes unstructured patient responses by identifying intent and context, allowing patients to reply naturally rather than using rigid menu-based inputs. Flows can be deployed from a pre-built template library spanning acquisition, pre-visit preparation, post-visit follow-up, care management, care gap closure, financial experience, and referrals. The agents handle branching logic, send follow-up messages, update appointment statuses automatically, and route to staff only when needed.