Comet
An AI-powered healthcare access center platform that transforms patient scheduling, referral management, and call center operations with always-on AI agents.
Comet replaces traditional healthcare call centers with intelligent, always-on patient access across voice, chat, and SMS. Its omnichannel AI agents manage routine interactions including scheduling, FAQs, and eligibility checks. AI Copilots for live agents provide patient-level insights and automated post-call documentation. A dedicated Referral Copilot streamlines referral intake from fax, EMRs, webforms, and email. The platform features bidirectional EHR connectivity and is HITRUST-certified and HIPAA-compliant.
Use cases
Automating patient scheduling across voice, chat, and SMS
Streamlining referral intake
Reducing call center hold times
Real-time agent assistance during live calls
Integrations
Epic
Oracle Cerner
Athenahealth (bidirectional EHR integration)
Expected outcomes
30%+ increase in appointment and referral conversions
Over 70% of interactions automated
Up to 38% reduction in average call handle time
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Company
Innovaccer
San Francisco, USA
Founded 2014
Primary Verticals
Healthcare & Life SciencesGovernment & Public Sector
Functions
Customer ExperienceOperations & Supply ChainIT Operations
Industries
Healthcare & Life Sciences
3
Integrations
4
Use cases
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