Decagon AI Agent Platform

Decagon AI Agent Platform is a unified, AI-native system for building, testing, and deploying autonomous customer experience agents across chat, email, and voice. At its core are Agent Operating Procedures (AOPs), which allow CX teams to define agent workflows in natural language that automatically compile into production-grade code, combining the flexibility of plain English with the precision of software. The platform includes built-in testing and QA with simulated conversations, live A/B experimentation for conversation routing, and Watchtower for real-time quality monitoring and alerting. It supports multi-language resolution and maintains brand consistency through enterprise-grade guardrails for handling sensitive operations like refunds and account changes.