Decagon Voice
Hyper-realistic AI voice agents that deliver human-like phone support at enterprise scale.
Decagon Voice is an AI-powered voice agent solution that handles inbound customer calls using lifelike, emotionally resonant speech synthesis. Voice agents operate through the same Agent Operating Procedures (AOPs) framework as Decagon's chat and email agents, ensuring consistent intelligence and behavior across all channels. The agents can access internal knowledge bases and applications in real time, execute external tool calls for dynamic data retrieval, and seamlessly hand off complex inquiries to human agents when necessary. It integrates with existing call center infrastructure via SIP trunking and CCaaS connectors, enabling deployment without replacing telephony systems.
Use cases
Handling inbound customer calls for account access recovery, returns, and billing disputes
Providing 24/7 phone support without staffing constraints
Augmenting contact centers during peak call volumes
Delivering consistent voice-based support in industries where phone remains the preferred channel
Integrations
Amazon Connect
RingCentral
SIP trunking
ElevenLabs (voice synthesis)
Expected outcomes
Reduced call center staffing costs through automated inbound call handling
Improved customer satisfaction via consistent, always-available phone support with natural-sounding voice interactions
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Company
Decagon
San Francisco, USA
Founded 2023
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)Healthcare & Life SciencesTelecom & Media
Functions
Customer ExperienceOperations & Supply Chain
Industries
Retail & E-commerceFinancial Services (BFSI)Healthcare & Life SciencesTelecom & MediaLogistics & Transportation
4
Integrations
4
Use cases
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