Dialpad AI Agent
Autonomous AI agents that resolve customer inquiries end-to-end across voice and digital channels without human intervention.
Dialpad AI Agent is an agentic AI product that enables businesses to deploy autonomous voice- and text-based AI agents for customer service. The agents understand complex customer intent, reason through multi-step tasks, and execute actions across connected business systems via secure connectors. It handles use cases such as appointment scheduling, order tracking, account management, lead qualification, and after-hours support, achieving up to a 62% deflection rate. When a query exceeds the agent's scope, it seamlessly escalates to a human agent with full conversational context and transcript.
Use cases
Autonomous customer intake and routing
Appointment scheduling and order tracking
After-hours support and FAQ resolution
Lead qualification and account management
Integrations
SalesforceHubSpot
ZendeskGoogle Workspace
Microsoft Teams
Expected outcomes
Up to 70% of customer requests resolved autonomously on day one
Reduced average handle time and post-call work for human agents
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Company
Dialpad
San Ramon, CA, USA
Founded 2011
Primary Verticals
Healthcare & Life SciencesRetail & E-commerceFinancial Services (BFSI)Real Estate & Construction
Functions
Customer ExperienceSales & MarketingIT Operations
Industries
Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionFinancial Services (BFSI)
5
Integrations
4
Use cases
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