Dialpad AI Live Coach
Real-time AI-powered coaching that delivers live guidance to agents and sales reps during customer conversations.
Dialpad AI Live Coach provides real-time, in-call coaching cues to contact center agents and sales representatives as conversations happen. Powered by DialpadGPT, the platform analyzes live transcriptions and sentiment to surface relevant talking points, recommended responses, and behavioral prompts. It integrates with AI Playbooks to track whether agents follow prescribed call flows and automatically checks off completed steps. The system helps transform every team member into a top performer by delivering contextual guidance without requiring supervisors to listen to every call.
Use cases
Real-time agent coaching during support calls
Sales rep objection handling and pitch refinement
Compliance adherence monitoring
New hire onboarding acceleration
Integrations
SalesforceHubSpot
ZendeskGoogle Workspace
Microsoft Teams
Expected outcomes
Faster agent ramp-up and reduced training costs
Improved call quality and consistency across teams
10% reduction in annual agent turnover
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Company
Dialpad
San Ramon, CA, USA
Founded 2011
Primary Verticals
Healthcare & Life SciencesRetail & E-commerceFinancial Services (BFSI)Real Estate & Construction
Functions
Customer ExperienceSales & MarketingHR & Workforce
Industries
Healthcare & Life SciencesRetail & E-commerceFinancial Services (BFSI)Telecom & Media
5
Integrations
4
Use cases
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