EdgeVerve AI Next OSM
An agentic AI-powered operations management solution that combines service request handling, case management, and workforce orchestration for global business services.
EdgeVerve AI Next OSM is a comprehensive solution built for Global Business Services and Global Capability Centers that unifies cross-channel automation, agentic AI-powered smart workflows, and real-time analytics on a single platform. It delivers AI-driven service request handling, intelligent case management, dynamic workforce allocation, and persona-based real-time dashboards. The solution combines reusable components and agentic workflows with end-to-end orchestration to drive faster time-to-value across enterprise operations. It shifts organizations from cost-centric shared services to a value-driven operating model.
Use cases
Automated service request handling and intelligent case management for shared services centers
Dynamic workforce allocation and workload balancing across GBS operations
Real-time operational analytics and compliance monitoring for multi-country finance and accounting
Cross-channel process orchestration for telecom and healthcare back-office operations
Integrations
EdgeVerve AI Next platform
enterprise ERP and ITSM systems
email
EDI
web channels
Expected outcomes
Accelerated GBS transformation from cost-centric to value-centric models
Improved operational efficiency through end-to-end AI-driven process management
Enhanced service quality with real-time analytics and intelligent workforce allocation
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Company
EdgeVerve
Bengaluru, India
Founded 2014
Primary Verticals
Financial Services (BFSI)Healthcare & Life SciencesManufacturingRetail & E-commerceTelecom & MediaLogistics & Transportation
Functions
Operations & Supply ChainFinance & AccountingHR & WorkforceIT OperationsCustomer Experience
Industries
Financial Services (BFSI)Healthcare & Life SciencesTelecom & MediaLogistics & TransportationManufacturing
5
Integrations
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Use cases
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