A full-stack platform for deploying emotionally intelligent conversational AI agents across phone, web, and apps.
ElevenAgents is ElevenLabs' enterprise platform for building, deploying, and scaling conversational AI agents that interact through natural voice and text. The platform coordinates four core components: a fine-tuned speech-to-text model, a configurable language model layer (supporting Claude, GPT, Gemini, or custom LLMs), a low-latency text-to-speech engine with 5,000+ voices across 31 languages, and a proprietary turn-taking model for sub-100ms response latency. Agents connect to business systems via 400+ pre-configured integrations and include built-in RAG for grounding responses in enterprise knowledge bases. The platform includes a visual workflow builder, A/B testing, real-time call monitoring with sentiment analysis, and Agent Assist mode for supervisor intervention.
Automated inbound/outbound customer support call handling
Real-time sales call assistance with CRM data retrieval
Multilingual healthcare screening and appointment scheduling
Virtual call center operations with live monitoring
Reduced average call handling time through automated resolution
Improved first-call resolution rates with RAG-grounded responses
Lower contact center operating costs
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