eSevak
An AI-powered conversational grievance management system that connects citizens directly with government officials via WhatsApp.
eSevak is CoRover.ai's AI-powered grievance management chatbot built on the BharatGPT platform, designed for government and public sector organizations. It enables citizens to submit grievances through WhatsApp, which are automatically categorized by relevance and routed to the appropriate department heads for resolution. Every action in the grievance lifecycle, including forwarding, responses, and official comments, triggers instant alerts to the citizen concerned, ensuring full transparency. The system leverages CoRover's multilingual conversational AI capabilities to serve citizens in their local languages, removing language barriers in public service delivery.
Use cases
District-level citizen grievance management and tracking
Automated complaint routing and categorization for municipal services
Transparent government service delivery with real-time citizen notifications
Multilingual public feedback collection for state and central government programs
Integrations
WhatsAppBharatGPT
Expected outcomes
Faster grievance resolution through automated routing and real-time alerts
Improved citizen trust through transparent, trackable governance processes
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Company
CoRover.ai
Bengaluru, India
Founded 2016
Primary Verticals
Financial Services (BFSI)Healthcare & Life SciencesGovernment & Public SectorRetail & E-commerceTelecom & MediaEducationEnergy & Utilities
Functions
Customer ExperienceOperations & Supply Chain
Industries
Government & Public Sector
2
Integrations
4
Use cases
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