Fin AI Copilot

Fin AI Copilot is an AI-powered assistant embedded directly in the support agent inbox that helps human agents resolve customer queries faster by surfacing relevant answers from multiple content sources. It connects to help centers, past conversation history, internal articles, public URLs, PDFs, and third-party knowledge platforms to generate contextual recommendations in real time. Copilot is the only AI assistant in its category that generates answers from agents' past conversations, learning from experienced team members' historical interactions. It operates in 45 languages, provides source links for agent verification, and includes a dedicated reporting dashboard for managers to track usage and answer quality.