Fluid Contact Center
An AI-powered unified contact center platform built with Cisco that replaces legacy systems with multilingual virtual agents and predictive CX monitoring.
Fluid Contact Center is an AI-powered unified contact center solution combining Cisco's Webex Contact Center platform with HCLTech's CCaaS transformation expertise. It delivers full AI-driven interaction automation across voice, chat, and digital channels with multilingual virtual agents, conversational IVR, agent-assist tools, analytics, and proactive monitoring. The solution offers enterprises a guided migration path that removes friction from major infrastructure overhauls, enabling adoption of advanced AI features without being locked into legacy ecosystems. It supports omnichannel orchestration with real-time conversation summarization and next-best-action recommendations for live agents.
Use cases
AI-driven customer interaction automation across omnichannel touchpoints
Multilingual virtual agent handling of routine inquiries at scale
Real-time agent-assist with conversation summarization and next-best-action
Predictive monitoring to proactively identify and resolve CX issues
Integrations
Cisco Webex Contact Center
Expected outcomes
Reduced average handle time and cost-per-interaction
Improved first-contact resolution rates
Seamless legacy-to-cloud contact center migration with minimal disruption
Reviews
GCC buyer feedback
Reviews are written by GCC buyers and published after moderation.
No reviews yet
Buyer reviews will appear here once published.
Company
HCLTech
Noida, India
Founded 1976
Primary Verticals
Financial Services (BFSI)ManufacturingTelecom & MediaHealthcare & Life SciencesRetail & E-commerceAutomotive & MobilityAerospace & DefenseEnergy & Utilities
Functions
Customer Experience
Industries
Financial Services (BFSI)Retail & E-commerceTelecom & MediaHealthcare & Life Sciences
1
Integrations
4
Use cases
Is this your company? Claim & customize your profile
This profile was created using publicly available information.