Lyro AI Agent

Lyro AI Agent is Tidio's conversational AI that handles customer service inquiries end-to-end using natural language processing to understand customer intent and generate human-like responses. It learns from a company's existing support content, FAQ pages, and help center articles to provide accurate, on-brand answers across 12 languages in under six seconds. Through its Smart Actions feature, Lyro executes backend tasks such as checking order status, processing returns, modifying shipping addresses, qualifying leads, scheduling meetings, and updating customer account information via secure API-driven workflows. Lyro operates 24/7 and automatically escalates to human agents when it encounters questions outside its trained knowledge base.