Maven Voice
Enterprise AI voice agent that listens, reasons, and takes action in real-time phone conversations while seamlessly handing off to humans with full context.
Maven Voice is an enterprise-grade AI voice agent that resolves customer issues during live phone calls and integrates directly into existing contact center infrastructure. It processes natural speech in real time, handling interruptions, adapting tone, and working across accents and languages with multilingual support. The system connects to telephony infrastructure via SIP, PSTN, and WebRTC protocols, integrating with platforms like Twilio, RingCentral, Cisco, Genesys, and Zendesk Talk. Maven Voice automatically redacts sensitive information including PII and payment details during conversations and maintains unified audit trails.
Use cases
Real-time phone-based customer issue resolution
Fraud detection and card management over voice
Flight rebooking and travel itinerary updates
Order verification and replacement shipment processing
Integrations
Twilio
RingCentral
Cisco
Genesys
Zendesk Talk
OpenAI
Cartesia
Expected outcomes
Reduced call handling times through autonomous voice resolution
Lower contact center staffing costs with natural voice automation at scale
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Company
Maven AGI
Boston, MA, USA
Founded 2023
Primary Verticals
Financial Services (BFSI)Retail & E-commerceTelecom & MediaHealthcare & Life Sciences
Functions
Customer ExperienceOperations & Supply Chain
Industries
Retail & E-commerceFinancial Services (BFSI)Logistics & Transportation
7
Integrations
4
Use cases
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