Mihup Agent Assist (MAA)

Mihup Agent Assist is a real-time AI assistant that monitors live customer calls and provides agents with contextual prompts, objection-handling rebuttals, and upsell suggestions as the conversation unfolds. It automatically generates call transcriptions, bookmarks important moments, and produces post-call summaries categorized by intent, outcome, and next steps. The platform includes four specialized modules: Sales Assist for conversion optimization, CX Assist for escalation detection and empathy guidance, Collections Assist for compliant debt recovery, and Supervisor Assist for real-time team oversight. It automatically updates CRM fields and triggers downstream workflows, reducing manual after-call work.