Mihup Interaction Analytics (MIA)

Mihup Interaction Analytics is a speech and conversation analytics platform that captures and analyzes every voice, chat, and email interaction in a contact center. It uses proprietary ASR and NLP to detect customer sentiment, emotion, and intent in real time across 120+ languages and dialects. The platform automates quality audits by scoring 100% of interactions against configurable compliance and performance parameters, replacing manual sampling. It provides personalized agent coaching recommendations based on conversation patterns and identifies sales, upsell, and retention opportunities from customer conversations.