OpsPAilot

OpsPAilot is Persistent's AI agent platform designed for enterprise service management automation. It boosts agent productivity with real-time, context-enriched answers, smart summarization, and next-best-action recommendations integrated directly within ITSM platforms. The platform uses proprietary reasoning engines and domain-trained models to ensure accuracy and cost efficiency across multiple business functions. It features the TRAPS+ Framework for built-in audit trails, privacy, and governance meeting regulatory and ethical standards. OpsPAilot's open architecture supports any environment including AWS, Azure, GCP, hybrid, or on-premises deployments.