Multi-agent AI platform built to automate, orchestrate, and elevate service management across IT, HR, Finance, and Procurement.
OpsPAilot is Persistent's AI agent platform designed for enterprise service management automation. It boosts agent productivity with real-time, context-enriched answers, smart summarization, and next-best-action recommendations integrated directly within ITSM platforms. The platform uses proprietary reasoning engines and domain-trained models to ensure accuracy and cost efficiency across multiple business functions. It features the TRAPS+ Framework for built-in audit trails, privacy, and governance meeting regulatory and ethical standards. OpsPAilot's open architecture supports any environment including AWS, Azure, GCP, hybrid, or on-premises deployments.
Automated IT service desk ticket resolution with next-best-action guidance
HR and finance service request automation and orchestration
Cross-functional procurement workflow management
Intelligent escalation and knowledge summarization for support agents
80% faster processing
90% accuracy gains
50% cost reduction
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