Proactive Agents
AI concierge that anticipates customer needs and initiates outreach at the right time, for the right reason.
Proactive Agents is Decagon's next-generation agentic capability that shifts customer engagement from reactive support to proactive outreach. The system includes an outbound voice capability with voice models fine-tuned for the unique technical challenges of outbound calling, enabling AI agents to proactively contact customers without manual overhead. It features a user memory system that captures conversational context, preferences, sentiment signals, and behavioral patterns across interactions, using this accumulated intelligence to personalize future engagements. Proactive Agents can anticipate customer needs, remember individual nuances, and initiate contact through the appropriate channel at contextually optimal moments.
Use cases
Proactively reaching out to customers about order issues, delivery updates, or service disruptions before they contact support
Re-engaging customers based on behavioral signals and past interaction history
Automating outbound follow-ups for appointment confirmations, renewals, and service check-ins
Delivering personalized concierge experiences at scale
Integrations
Decagon Voice
Decagon Chat
Decagon Email (unified platform)
existing CRM and helpdesk connectors
Expected outcomes
Shift from reactive to proactive customer engagement, reducing inbound support volume
Increased customer retention through personalized, anticipatory outreach
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Company
Decagon
San Francisco, USA
Founded 2023
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)Healthcare & Life SciencesTelecom & Media
Functions
Customer ExperienceSales & MarketingOperations & Supply Chain
Industries
Retail & E-commerceHealthcare & Life SciencesLogistics & TransportationAutomotive & Mobility
4
Integrations
4
Use cases
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This profile was created using publicly available information.