TelcoAI360
An AI-first managed services platform that transforms telecom operations with predictive analytics, self-healing automation, and conversational AI agents.
TelcoAI360 is Wipro's AI-powered network management and automation platform for Communication Service Providers. It integrates analytical AI, generative AI, and agentic AI across three pillars: consulting (network transformation and operating model design), service design (customer journey optimization), and platform-led managed services (B2B marketplace enablement, conversational AI agents, and autonomous operations). The platform offers unified multi-domain visibility across SD-WAN, 5G, IoT, and edge technologies through a single-pane-of-glass, with AI-driven self-healing capabilities that proactively detect and resolve network issues. It leverages ServiceNow's Telecommunications industry solutions suite for deep integration with existing CSP operations workflows.
Use cases
Automated customer onboarding with conversational AI agents and service orchestration
Predictive maintenance and self-healing automation for network infrastructure
AI-driven real-time threat detection and fraud prevention
Unified multi-domain visibility across SD-WAN, 5G, IoT, and edge deployments
Integrations
ServiceNow Telecommunications suite
SD-WAN
SASE
UCaaS
NaaS
5G
IoT
edge computing platforms
Expected outcomes
60-70% faster implementation with minimal customization
Reduced operational costs through process streamlining and workflow automation
Faster time-to-market for new telecom products and services
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Company
Wipro
Bengaluru, India
Founded 1945
Primary Verticals
Financial Services (BFSI)Healthcare & Life SciencesManufacturingRetail & E-commerceTelecom & MediaEnergy & UtilitiesAutomotive & Mobility
Functions
IT OperationsCustomer ExperienceOperations & Supply Chain
Industries
Telecom & Media
8
Integrations
4
Use cases
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