Tidio Copilot
A free AI-powered assistant that generates context-aware reply suggestions for customer support agents across any helpdesk.
Tidio Copilot is a standalone AI assistant available as a free Chrome extension that analyzes incoming customer conversations and generates suggested responses for human support agents. It integrates with existing helpdesk platforms without requiring migration, working across live chat, email, and social media channels. Copilot draws from uploaded help documentation, FAQs, and historical chat transcripts to produce accurate, context-aware replies that agents can review and modify before sending. The tool is powered by Anthropic's Claude model and includes enterprise-grade security features with GDPR and CCPA compliance.
Use cases
AI-assisted agent response drafting
Multi-channel support acceleration
Knowledge base-powered reply generation
Integrations
ZendeskIntercom
Gorgias
Gmail (Chrome extension)
Expected outcomes
Up to 30% reduction in agent workload
Faster response times with consistent on-brand messaging
Reviews
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Company
Tidio
San Francisco, CA, USA / Szczecin, Poland
Founded 2013
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)
Functions
Customer ExperienceIT Operations
Industries
Retail & E-commerceFinancial Services (BFSI)
4
Integrations
3
Use cases
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