Vini AI

Vini AI is Spyne's conversational AI platform purpose-built for automotive dealerships. It manages real-time customer interactions across phone, chat, SMS, and email channels through five specialized agent personas: a Sales Agent that captures buyers, qualifies leads, and provides pricing and inventory information; a Service Agent that handles appointment scheduling, rescheduling, reminders, and post-service follow-ups; a BDC Agent that engages leads from multiple sources and converts them into appointments; a Parts Agent that processes parts inquiries, checks availability, and arranges fulfillment; and a Finance Agent that educates customers on financing options and processes credit applications. The platform features 20+ customizable agent types with configurable voice, personality, and dealership-specific scripts, along with omnichannel coverage that ensures no lead goes unanswered. Vini includes intuitive performance dashboards tracking total calls, hours worked, resolution rates, and response quality, with seamless integration into existing dealership CRM, DMS, and inventory management systems.