Voice AI
Human-like voice AI agents that automate 80% of contact center calls across 100+ languages.
Gupshup Voice AI is an AI-powered voice automation platform that deploys human-like voice agents to handle inbound and outbound calls at scale. The platform supports custom voice cloning for brand-consistent experiences, advanced interruption handling for natural conversational flow, and contextual intelligence that leverages full interaction history for personalized responses. It operates across 100+ languages with ultra-low latency and integrates with PSTN, WhatsApp Business Calling, and web/app click-to-call interfaces. The system orchestrates across multiple speech-to-text, text-to-speech, and AI providers to deliver multi-modal voice experiences.
Use cases
Automated lead qualification and appointment scheduling via outbound voice calls
Collections management with payment reminders and resolution
Customer support query handling with seamless human agent handoff
Proactive marketing outreach and feedback collection
Integrations
PSTN
WhatsApp Business Calling
web/app click-to-call
CRM systems
multiple STT/TTS/AI providers
Expected outcomes
75-80% automation of self-serve support queries
60% reduction in inbound support call volume
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Company
Gupshup
San Francisco, USA
Founded 2004
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)Healthcare & Life SciencesReal Estate & Construction
Functions
Customer ExperienceSales & MarketingFinance & Accounting
Industries
Financial Services (BFSI)Retail & E-commerceReal Estate & ConstructionHealthcare & Life Sciences
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Integrations
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Use cases
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