Voiceflow V4
The operating system for enterprise AI customer experience that lets teams build, launch, and scale AI agents across every channel in one platform.
Voiceflow V4 is a no-code/low-code platform for building conversational AI agents across web chat, phone, WhatsApp, and custom interfaces. It features Agent Builder with a visual canvas, a Knowledge Base training agents on business content using any LLM, and a dual-skill system with Playbooks (natural-language instructions) and Workflows (deterministic sequences). The Context Engine synthesizes business data, customer context, and conversation history in real time with token-by-token streaming. Includes an Observability Suite with LLM-powered evaluations and three-tier deployment environments.
Use cases
Customer support automation and L1/L2 ticket resolution
AI-powered phone agents with sub-500ms voice latency
In-app copilot and virtual receptionist development
Lead generation and appointment scheduling
Integrations
Zendesk
Salesforce
ShopifyHubSpot
Twilio
Vonage
Telnyx
Google Sheets
Airtable
Make.com
Gmail
SendGrid
WhatsAppDiscord
Segment
SnowflakeOpenAI
Anthropic
Deepgram
ElevenLabs
Cartesia
300+ apps
Expected outcomes
Up to 60% automated resolution of L1/L2 tickets
Ticket handling costs reduced from $31 to $2
30+ hours saved per week
59% of tickets solved without human escalation
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Company
Voiceflow
Toronto, Canada
Founded 2019
Primary Verticals
Financial Services (BFSI)Retail & E-commerceAutomotive & MobilityTelecom & MediaHealthcare & Life Sciences
Functions
Customer ExperienceSales & MarketingIT Operations
Industries
Financial Services (BFSI)Retail & E-commerceAutomotive & MobilityTelecom & MediaHealthcare & Life Sciences
22
Integrations
4
Use cases
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