Zia Agents
An agentic AI platform with 25+ prebuilt autonomous agents, a no-code Agent Studio, and a marketplace for building and deploying AI agents across Zoho's entire business suite.
Zia Agents is Zoho's agentic AI platform that provides autonomous digital workers capable of executing business tasks across the company's 55-application ecosystem without human intervention. The platform includes 25+ prebuilt agents available through an Agent Marketplace — including specialized agents for sales (SDR Agent, Deal Analyzer, Sales Coach, Revenue Growth Specialist), customer support (Support Specialist, Resolution Expert, Quality Manager), HR (Interview Scheduler, Candidate Screener), IT (Help Desk Specialist), and operations (Warehouse Operations Manager, Virtual Concierge Officer). Zia Agent Studio offers a fully prompt-based, no-code builder with access to 700+ built-in actions across Zoho products, allowing users to create custom agents and publish them to the marketplace. The platform connects to external systems via a Model Context Protocol (MCP) server that exposes action libraries from 15+ Zoho applications and supports third-party LLMs including OpenAI, Llama, and DeepSeek alongside Zoho's proprietary Zia LLM.
Use cases
Automating sales development workflows including lead qualification, follow-up scheduling, quote generation, and deal analysis
Providing autonomous first-line customer support with sentiment analysis, ticket triage, and resolution recommendations
Streamlining HR processes including candidate screening, interview scheduling, and employee onboarding
Monitoring email security threats, classifying legal documents, and managing warehouse operations
Integrations
Zoho CRM
Zoho Desk
Zoho Mail
Zoho Analytics
Zoho People
Zoho SalesIQ
Zoho Creator
Zoho Sheet
Zoho Cliq
Zoho Calendar
Zoho Workplace
Bigin by Zoho CRM
Zoho Flow
OpenAI GPT
Meta Llama
DeepSeek
Google Gemini
Anthropic Claude
Cohere
Expected outcomes
Reduced agent workload through autonomous first-line support handling
Increased sales productivity by automating lead qualification, follow-up scheduling, and deal analysis workflows
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Company
Zoho
Chennai, India
Founded 1996
Primary Verticals
Automotive & MobilityFinancial Services (BFSI)Healthcare & Life SciencesReal Estate & ConstructionManufacturingRetail & E-commerceEducationTelecom & Media
Functions
Customer ExperienceSales & MarketingHR & WorkforceIT OperationsOperations & Supply ChainLegal & ComplianceFinance & Accounting
Industries
Healthcare & Life SciencesFinancial Services (BFSI)ManufacturingAutomotive & MobilityRetail & E-commerceTelecom & MediaReal Estate & ConstructionEducation
19
Integrations
4
Use cases
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