Zowie Inbox
An AI-augmented workspace that supercharges human support agents to resolve 1.5x more tickets daily with intelligent routing, real-time translation, and contextual AI assistance.
Zowie Inbox is an AI-powered customer service workspace designed for human support representatives who handle escalated or complex interactions. It features sub-second ticket loading, intelligent routing by subject, intent, and customer profile, auto-assignment based on team capacity and agent skills, and duplicate ticket detection. The platform includes Write Assist for real-time spelling, grammar, and tone adjustments, Quick Summary for instant conversation context, and live translation across 175 languages so agents can serve customers in any language without switching tools. Inbox integrates directly with ecommerce backends to allow agents to process refunds, exchanges, and returns without leaving the conversation interface.
Use cases
AI-assisted human agent ticket resolution for complex cases
Real-time multilingual customer communication
Intelligent ticket routing and workload balancing across support teams
Integrations
Shopify
Salesforce
MagentoKlaviyo
Recharge
Expected outcomes
78% faster first response time and 12% reduction in resolution time
Agents resolve 1.5x more tickets per day while maintaining 4.7/5 CSAT scores
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Company
Zowie
New York, USA
Founded 2019
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)
Functions
Customer ExperienceOperations & Supply Chain
Industries
Retail & E-commerceFinancial Services (BFSI)
5
Integrations
3
Use cases
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