Freshworks

San Mateo, California, USAFounded 2010

Freshworks provides cloud-based SaaS for customer service, IT service management, and CRM, unified by the Freddy AI agentic platform that spans its Freshdesk, Freshservice, and Freshsales product lines. The company is publicly traded on NASDAQ (FRSH) and serves over 68,000 businesses globally.

Primary Verticals

Retail & E-commerceFinancial Services (BFSI)Logistics & TransportationManufacturing

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Agents by Freshworks

Freddy AI

Freshworks

An agentic AI platform that resolves customer and employee service requests autonomously across channels while augmenting human agents with real-time copilot assistance and proactive analytics.

Customer Experience/Retail & E-commerce