Observe.AI

Redwood City, California, USAFounded 2017

Observe.AI is an agentic AI platform for contact centers that unifies autonomous voice and chat AI agents, real-time human-agent copilots, and GenAI-powered conversation intelligence to automate customer interactions, augment live agents, and analyze 100% of conversations across enterprise support channels. The platform serves 350+ enterprise customers and supports 250+ out-of-the-box integrations with CCaaS, CRM, BI, and workforce systems.

Primary Verticals

Financial Services (BFSI)Healthcare & Life SciencesLogistics & TransportationEnergy & UtilitiesRetail & E-commerce

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Agents by Observe.AI

Insights Copilot

Observe.AI

A conversational intelligence engine that converts 100% of customer interactions into actionable business insights through natural-language queries and trend analysis.

Data & Analytics/Financial Services (BFSI)

Coaching Copilot

Observe.AI

An always-on AI coaching engine that transforms everyday customer interactions into personalized learning opportunities for agents at scale.

Customer Experience/Financial Services (BFSI)

Agent Copilot

Observe.AI

A real-time AI copilot that guides human agents through every live customer conversation with contextual prompts, compliance enforcement, and automated after-call work.

Customer Experience/Financial Services (BFSI)

ChatAI Agents

Observe.AI

AI-powered chat agents that resolve customer issues and drive leads across web chat, SMS, and social channels while maintaining full conversational context.

Customer Experience/Financial Services (BFSI)

VoiceAI Agents

Observe.AI

Autonomous voice AI agents that resolve customer calls end-to-end with accuracy, empathy, and speed while seamlessly routing to human agents when needed.

Customer Experience/Financial Services (BFSI)