Ada Voice
Generative AI-powered voice agent that autonomously resolves customer phone inquiries with natural, human-like conversations.
Ada Voice is a voice AI product built to automate customer phone interactions end-to-end. It uses natural language understanding and automatic speech recognition to handle open-ended customer speech in real time, determining intent, taking action, and escalating with full context when needed. Ada Voice shares the same Reasoning Engine as the messaging product, allowing teams to manage voice and messaging agents from a single platform with consistent brand-aligned behavior. The agent handles complex multi-step interactions by applying policies, retrieving live data from connected systems, and delivering personalized outcomes without rigid IVR-style scripts.
Use cases
Call center automation
Phone-based customer service resolution
Complex multi-step voice interactions (refunds, troubleshooting, account management)
IVR replacement
Integrations
Zendesk
SalesforceTwilio
existing telephony systems
custom APIs
Expected outcomes
Reduced call center operational costs through automated phone resolution
Decreased average handle time with instant AI-powered responses
Consistent customer experience across voice and digital channels
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Company
Ada
Toronto, Canada
Founded 2016
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)Telecom & MediaHealthcare & Life Sciences
Functions
Customer ExperienceOperations & Supply Chain
Industries
Retail & E-commerceFinancial Services (BFSI)Telecom & Media
5
Integrations
4
Use cases
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