Agent Suite (with Agent Co-pilot)
Unified AI-powered agent console that frees up 60% of agent capacity through real-time AI assistance and smart automation.
Agent Suite is Kapture's unified workspace for human support agents, combining AI co-pilot capabilities, advanced ticketing, and Customer 360 views into a single console. The embedded AI Co-pilot delivers real-time next-best-action recommendations, interaction summaries, and knowledge base suggestions during live conversations to accelerate resolution. The platform includes smart ticket routing that automatically assigns cases based on agent skill, workload, and customer context. It supports multi-channel operations across voice, email, chat, WhatsApp, and social media with consistent context carry-over between channels.
Use cases
Real-time agent guidance during complex customer interactions
Intelligent ticket routing and prioritization across support teams
Multi-channel support coordination with unified customer context
Reducing average handle time for contact center operations
Integrations
Email
WhatsApp
Instagramvoice systems
CRM platforms
Expected outcomes
60% improvement in agent capacity utilization
28% reduction in average handling time
Improved first-call resolution rates
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Company
Kapture CX
Bengaluru, India
Founded 2014
Primary Verticals
Financial Services (BFSI)Retail & E-commerceHealthcare & Life SciencesEnergy & UtilitiesTelecom & Media
Functions
Customer ExperienceIT Operations
Industries
Financial Services (BFSI)Retail & E-commerceHealthcare & Life SciencesTelecom & Media
5
Integrations
4
Use cases
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