Kapture CX

Bengaluru, IndiaFounded 2014

Kapture CX is an AI-powered customer experience platform that uses agentic AI trained on over one billion real conversations to automate support workflows across voice, email, chat, and social channels. The platform serves enterprises in regulated and high-volume industries with modular self-service, agent productivity, and analytics solutions.

Primary Verticals

Financial Services (BFSI)Retail & E-commerceHealthcare & Life SciencesEnergy & UtilitiesTelecom & Media

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Agents by Kapture CX

AI Voice Agents

Kapture CX

Low-latency voice AI agents that handle inbound and outbound calls with identity verification and autonomous task completion.

Customer Experience/Financial Services (BFSI)

Agent Suite (with Agent Co-pilot)

Kapture CX

Unified AI-powered agent console that frees up 60% of agent capacity through real-time AI assistance and smart automation.

Customer Experience/Financial Services (BFSI)

Self Serve 2.0

Kapture CX

AI-powered self-service that auto-resolves up to 90% of customer queries across every digital channel.

Customer Experience/Financial Services (BFSI)