AI Voice Agents
Low-latency voice AI agents that handle inbound and outbound calls with identity verification and autonomous task completion.
Kapture's AI Voice Agents are autonomous voice-based AI systems designed for both inbound and outbound customer service calls. They handle routine call types including identity verification, account inquiries, payment processing, and service requests with low-latency natural language processing. The agents can be deployed in under ten minutes using a no-code configuration interface, allowing enterprises to scale voice support rapidly. When conversations exceed the AI's capabilities, the system performs contextual handoff to human agents with full conversation history preserved.
Use cases
Automating high-volume inbound call handling for billing and account inquiries
Outbound call campaigns for payment reminders and appointment confirmations
Identity verification and authentication during phone interactions
Overflow call management during peak support periods
Integrations
Voice telephony systems
CRM platforms
Expected outcomes
Significant reduction in call center staffing costs through automation of routine calls
Faster call resolution with reduced customer wait times
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Company
Kapture CX
Bengaluru, India
Founded 2014
Primary Verticals
Financial Services (BFSI)Retail & E-commerceHealthcare & Life SciencesEnergy & UtilitiesTelecom & Media
Functions
Customer Experience
Industries
Financial Services (BFSI)Retail & E-commerceHealthcare & Life SciencesEnergy & UtilitiesTelecom & Media
2
Integrations
4
Use cases
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