Self Serve 2.0
AI-powered self-service that auto-resolves up to 90% of customer queries across every digital channel.
Self Serve 2.0 is Kapture's customer-facing AI agent platform powered by vertical LLMs with industry-specific training. It deploys autonomous AI agents across web, mobile, WhatsApp, Instagram, email, and social media channels to handle customer inquiries without human intervention. The platform uses anticipatory AI to analyze customer data and predict potential issues before they escalate. It integrates with customer data platforms to deliver personalized, context-aware responses and provides seamless human handoff when queries exceed the AI's resolution scope.
Use cases
Automated FAQ and routine query deflection across digital channels
Order tracking and returns processing without agent involvement
Account verification and self-service transactions in banking
Proactive issue detection and resolution for subscription services
Integrations
WhatsApp
InstagramEmail
Web
Mobile App
Expected outcomes
Up to 90% ticket deflection reducing support costs
Improved customer satisfaction through instant 24/7 resolution
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Company
Kapture CX
Bengaluru, India
Founded 2014
Primary Verticals
Financial Services (BFSI)Retail & E-commerceHealthcare & Life SciencesEnergy & UtilitiesTelecom & Media
Functions
Customer Experience
Industries
Financial Services (BFSI)Retail & E-commerceHealthcare & Life SciencesEnergy & UtilitiesTelecom & Media
5
Integrations
4
Use cases
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