Contakt

Contakt is Haptik's LLM-first customer experience suite comprising three core components: AI Assistant, Agent Co-Pilot, and Intelligent Analytics. The AI Assistant uses generative AI to resolve customer queries by fetching information from websites, knowledge bases, and CRM/API integrations, handling both pre-sales and post-sales inquiries with personalized, context-aware responses. The Agent Co-Pilot provides human agents with real-time AI-powered chat summaries, sentiment analysis, intent identification, and suggested responses to accelerate query resolution. Intelligent Analytics delivers custom dashboards with 360-degree views of bot and agent performance metrics. The platform supports deployment across WhatsApp, Instagram Direct, Facebook Messenger, SMS, RCS, and web channels in 100+ languages, with compliance certifications including ISO, HIPAA, GDPR, CCPA, and SOC 2.