Convin AI Phone Call Agent
A multilingual AI voicebot that automates inbound and outbound customer calls with human-like conversations at sub-second latency.
Convin AI Phone Call Agent is an autonomous voice AI system that handles both inbound and outbound calls across sales, support, and collections workflows. It manages up to 90% of routine customer queries using natural language processing powered by an in-house LLM supporting over 35 languages including Hindi, English, and Hinglish. The agent performs lead qualification, appointment scheduling, payment reminders, and customer inquiry resolution with sub-one-second latency. It includes smart interruption handling, customer sentiment detection, and seamless warm handoff to human agents with full conversation context when escalation is needed.
Use cases
Automated outbound lead qualification and interest scoring at scale
24/7 inbound customer inquiry handling and appointment scheduling
Payment reminder campaigns and collections follow-ups
High-volume sales follow-up automation
Integrations
8x8
Aircall
Amazon Connect
Ameyo
Avaya
Bright Pattern
ElevenLabs
Expected outcomes
Up to 60% reduction in operational costs
10x increase in conversion rates
27% improvement in CSAT scores
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Company
Convin AI
Bengaluru, India
Founded 2020
Primary Verticals
Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionEducation
Functions
Customer ExperienceSales & Marketing
Industries
Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionEducation
7
Integrations
4
Use cases
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