Convin AI

Bengaluru, IndiaFounded 2020

Convin AI is an AI-native contact center platform that automates and optimizes customer conversations across voice, chat, and email channels. The platform combines virtual voice agents, real-time agent assistance, conversation intelligence, and automated coaching to help sales, support, and collections teams scale operations.

Primary Verticals

Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionEducation

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Agents by Convin AI

Convin AI Learning Management System

Convin AI

An AI-powered coaching platform that auto-generates personalized learning paths from real call data to accelerate agent performance.

HR & Workforce/Financial Services (BFSI)

Convin Conversation Intelligence

Convin AI

An AI engine that automatically transcribes, scores, and analyzes 100% of customer conversations to surface quality insights and voice-of-customer trends.

Customer Experience/Financial Services (BFSI)

Convin Real-Time Assist Agent

Convin AI

A live AI copilot that listens to active calls and surfaces real-time prompts, answers, and compliance checklists to agents and supervisors on-screen.

Customer Experience/Financial Services (BFSI)

Convin AI Phone Call Agent

Convin AI

A multilingual AI voicebot that automates inbound and outbound customer calls with human-like conversations at sub-second latency.

Customer Experience/Financial Services (BFSI)