Convin Conversation Intelligence
An AI engine that automatically transcribes, scores, and analyzes 100% of customer conversations to surface quality insights and voice-of-customer trends.
Convin Conversation Intelligence captures and processes every customer interaction across voice, video, chat, and email channels, eliminating the limitation of sampling only a fraction of conversations for quality review. It performs automated quality assurance scoring, topic clustering, sentiment analysis, and win/loss pattern identification across the entire conversation volume. The system surfaces proactive alerts for emerging issues, identifies winning and losing behavioral trends, and extracts hidden keywords correlated with deal outcomes. Insights feed directly into product, marketing, and operations teams for data-informed decisions.
Use cases
100% automated QA scoring replacing manual call sampling
Identification of winning sales behaviors and conversation patterns
Voice-of-customer trend analysis for product improvements
Proactive detection of systemic friction points in customer journeys
Integrations
CRM platforms
Amazon S3
BigQuery
Calendly
Asana
Expected outcomes
100% conversation coverage for quality assurance
Faster identification of training gaps
Improved deal closure rates through replication of winning patterns
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Company
Convin AI
Bengaluru, India
Founded 2020
Primary Verticals
Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionEducation
Functions
Customer ExperienceData & AnalyticsSales & Marketing
Industries
Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionEducation
5
Integrations
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Use cases
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