Convin Real-Time Assist Agent
A live AI copilot that listens to active calls and surfaces real-time prompts, answers, and compliance checklists to agents and supervisors on-screen.
Convin Real-Time Assist Agent monitors live customer conversations and delivers contextual guidance to contact center agents during calls. It includes a Gen AI-powered "Ask AI" feature that dynamically pulls answers from product documentation, visual script guidance with compliance checklists, battle cards with step-by-step flows for complex scenarios, and live suggestions highlighting script gaps and potential violations. The companion Supervisor Assist dashboard provides managers with real-time visibility into active calls, showing customer sentiment, violation alerts, and enabling immediate intervention.
Use cases
Real-time objection handling prompts during sales calls
Compliance monitoring and violation prevention during regulated conversations
Live knowledge base access for faster support resolution
Churn reduction through real-time save prompts during retention calls
Integrations
8x8
Aircall
Amazon Connect
Ameyo
Avaya
Bright Pattern
Cisco Webex
BlueJeans
Expected outcomes
27% increase in CSAT scores
21% increase in sales conversions
17% increase in collection rates
Reviews
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Company
Convin AI
Bengaluru, India
Founded 2020
Primary Verticals
Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionEducation
Functions
Customer ExperienceSales & MarketingLegal & Compliance
Industries
Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceReal Estate & ConstructionEducation
8
Integrations
4
Use cases
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