Cresta Agent Assist

Cresta Agent Assist provides live, context-aware assistance to human agents during customer interactions across voice, chat, and email channels. The platform includes Knowledge Agent, which uses ambient listening and on-screen data reading to proactively deliver source-backed answers without manual prompting, and Behavioral Guidance, which delivers context-specific coaching hints and workflows tailored to individual conversations. AI Summaries automatically generate customizable post-interaction summaries to reduce after-call work, while Typing Efficiency reduces manual typing by over 50% in digital conversations through AI-powered suggestions. Real-Time Translation enables human agents to communicate in multiple languages during live interactions.