Cresta

Sunnyvale, CA, USAFounded 2017

Cresta provides an enterprise generative AI platform for contact centers that unifies autonomous AI agents, real-time human agent assistance, and conversation intelligence to improve customer experience across voice, chat, and email channels. The platform uses 20+ large and small language models with a no-code orchestration engine to serve industries including airlines, automotive, finance, healthcare, insurance, retail, and telecommunications.

Primary Verticals

Financial Services (BFSI)Healthcare & Life SciencesRetail & E-commerceTelecom & MediaLogistics & Transportation

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Agents by Cresta

Cresta Agent Operations Center

Cresta

Unified command hub for real-time oversight and management of the human-AI hybrid workforce in contact centers.

Customer Experience/Financial Services (BFSI)

Cresta Conversation Intelligence

Cresta

AI-powered analytics platform that transforms customer conversations into actionable business intelligence with automated quality management and coaching.

Customer Experience/Financial Services (BFSI)

Cresta Agent Assist

Cresta

Real-time generative AI guidance that empowers human contact center agents with instant coaching, knowledge, and AI-powered summaries.

Customer Experience/Financial Services (BFSI)

Cresta AI Agent

Cresta

Autonomous, human-centric AI agents that handle complex customer interactions across channels and languages.

Customer Experience/Financial Services (BFSI)