Interakt
A WhatsApp-first AI agent platform that brings enterprise-grade automation to small and medium businesses.
Interakt is Haptik's WhatsApp-native CRM, marketing, and support platform that deploys ready-to-use AI agents as "AI Employees" on WhatsApp for SMBs. Powered by large language models, these agents hold natural, human-like conversations with customers and can automate up to 80% of customer queries, with accuracy improving as the system learns over time. The platform offers a suite of pre-built AI agents for handling FAQs, qualifying leads, driving sales, and managing customer support, all accessible through WhatsApp Business. Interakt is designed to make AI agent automation accessible to service-led businesses like clinics, schools, real estate firms, salons, and cafes.
Use cases
Automating patient care reminders and appointment scheduling for healthcare providers via WhatsApp
Qualifying real estate leads and managing property inquiries through conversational AI
Driving retail sales with AI-powered product recommendations and order management on WhatsApp
Handling customer FAQs and post-purchase support for service businesses
Integrations
WhatsApp Business Platform
payment gateways
CRM systems
Expected outcomes
20-25% increase in lead-to-sale conversions
30-40% reduction in manual support costs
Significant expansion of customer reach through WhatsApp-native engagement
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Company
Haptik
Mumbai, India
Founded 2013
Primary Verticals
Retail & E-commerceFinancial Services (BFSI)Healthcare & Life SciencesTelecom & MediaEducation
Functions
Customer ExperienceSales & Marketing
Industries
Healthcare & Life SciencesRetail & E-commerceEducationReal Estate & ConstructionFinancial Services (BFSI)
3
Integrations
4
Use cases
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