Real-Time Guidance Agent
AI-powered in-call copilot that equips contact center agents with instant guidance, contextual knowledge, and automated after-call work.
Real-Time Guidance Agent delivers intelligent assistance during live customer interactions by surfacing pre-call context from CRM systems and historical data. It provides dynamic prompts, next-best-action recommendations, and contextual knowledge retrieval grounded in enterprise data during conversations. The agent automatically generates conversation summaries capturing intent, actions, and outcomes, eliminating manual after-call work. A manager dashboard offers real-time transcription, performance analytics, and coaching insights across the entire contact center operation.
Use cases
Reducing average handle time for customer service calls
Accelerating new agent onboarding and training
Improving first-contact resolution rates
Automating post-call documentation and administrative tasks
Integrations
CRM systems
CCaaS platforms
Uniphore Business AI Cloud
Expected outcomes
Significant reduction in average handle time
Faster agent onboarding
Improved first-contact resolution
Reviews
GCC buyer feedback
Reviews are written by GCC buyers and published after moderation.
No reviews yet
Buyer reviews will appear here once published.
Company
Uniphore
Palo Alto, USA
Founded 2008
Primary Verticals
Financial Services (BFSI)Telecom & MediaHealthcare & Life SciencesRetail & E-commerceManufacturing
Functions
Customer ExperienceIT OperationsData & Analytics
Industries
Financial Services (BFSI)Telecom & MediaHealthcare & Life SciencesRetail & E-commerceManufacturingEnergy & Utilities
3
Integrations
4
Use cases
Is this your company? Claim & customize your profile
This profile was created using publicly available information.