Self-Service Agent
Emotionally intelligent virtual agent that engages like a human across voice, chat, and text channels.
Self-Service Agent is an AI-powered virtual agent that handles customer support interactions autonomously across multiple channels including voice, chat, and text. It uses sentiment and intent detection to recognize emotional context and deliver empathetic, personalized responses. The platform includes a no-code Unified Conversation Designer that allows business users to build and modify experiences without technical expertise. It integrates with enterprise knowledge bases for accurate real-time responses and includes gen AI-powered training that automatically generates training phrases to improve intent accuracy.
Use cases
Automating routine customer inquiries without human involvement
Reducing agent transfer rates for common support scenarios
Scaling multilingual customer support operations
Lowering customer effort across self-service channels
Integrations
CCaaS platforms
CRM systems
ERP platforms
Uniphore Business AI Cloud
Expected outcomes
Improved self-service resolution rates
Reduced agent transfer volume
Higher customer satisfaction scores
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Company
Uniphore
Palo Alto, USA
Founded 2008
Primary Verticals
Financial Services (BFSI)Telecom & MediaHealthcare & Life SciencesRetail & E-commerceManufacturing
Functions
Customer ExperienceOperations & Supply Chain
Industries
Financial Services (BFSI)Telecom & MediaHealthcare & Life SciencesRetail & E-commerceEnergy & Utilities
4
Integrations
4
Use cases
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